Integrated management of facilities

General Description

A common ICT platform, including a Customer Relationship Manager system (CRM) is used to manage different sports and recreational facilities at a sports complex. The visitors’ flow overview and management is achieved through an installed movement tracking system. Public screens and tablets display statistics from the monitored parameters across the installations, as well as from the monitoring of the H&WB of visitors.

Timeline to reach full potential

2-5 years

Co-benefits & spatial impact assessment

Co-creation roadmap

Lessons learnt

Co-creation process

Trial Period: The pool had a first testing phase before being completed, which helped to test its usability and make final adaptations
Flexibility: A ‘classic’ workshop format was disregarded due to special requirements of certain stakeholder groups. More flexible formats showed better implementation and engagement opportunities.

Implementation process

General

Need for Specialized Expertise: High levels of expertise were required both from the city staff (project team members) and from the external contractors.
On-time Specialized Expertise intervention: Including experts on biodiversity, spatial planners and legal experts since the early stages of the project is crucial.
Planning & Feasibility: Securing approvals in the early stages of the project, during preparation stage.
Efficient internal management: Good collaboration and interactive actions between municipality’s departments and teams are required.
GDPR legislation: Varying from country to country in Europe, legal restrictions on the matter can cause important challenges and delays. Therefore, it is highly recommended to perform a complete market analysis already during the preparation stage.
Cost management: Unforeseen inflation caused rise in costs for works, services & supplies. Anticipation actions, such as searching supplementary funding or other cost management mitigation actions need to be planned in advance.